MOTOR CLUB WITH KEY REPLACEMENT, provided to Ford Motor Service Company Drivers by Cross Country Motor Club 

Guide to Membership
THIS PLAN IS NOT INSURANCE. THIS IS NOT A SERVICE CONTRACT AND MAY NOT COMPLY WITH ANY FINANCIAL RESPONSIBILITY LAWS. THIS IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT.

This Plan is limited to offers and purchasers in the following States: Connecticut, Georgia, Maine, Massachusetts, Montana, New York, North Dakota, Pennsylvania, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming. You may not purchase this Plan in other jurisdictions. The Plan is a program of, and all services are provided by and/or through, Cross Country Motor Club, Inc., except in Wisconsin and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc. Please see Membership Guidelines at the end of this guide for service terms and for other matters that apply to specific states.

Ford Vehicle Drivers: To request roadside assistance or for customer inquiries, call Cross Country
at 800-241-3673.

Lincoln Vehicle Drivers: To request roadside assistance or for customer inquiries, call Cross Country
at 800-521-4140.

Dear Member:

Welcome to the Ford / Lincoln Roadside motor club program with key replacement protection, a great choice for motoring protection. As a member, you are entitled to many fine benefits and services, which are provided to you through Cross Country Motor Club, Inc. and Cross Country Motor Club of California, Inc. (“Cross Country”).

You have acquired this motor club membership for a specific vehicle (the “Vehicle”) in connection with your purchase of a Ford Motor Service Company's vehicle service contract (Ford Protect or Lincoln Protect).

All of us at Cross Country are dedicated to seeing that your driving is a worry-free experience. You can count on us to be of help when you need it. Just call us toll-free, 24 hours per day, 365 days per year.

Sincerely,

D.M. Campo
Manager, Member Services

Membership Benefits

COVERED VEHICLE:
Your membership provides you with the coverage set forth within this Guideline for the Vehicle identified within your National Vehicle Service Contract Agreement, Terms and Conditions, for a Ford Motor Service Company vehicle service contract (the “Agreement”). The Vehicle is identified by its vehicle identification number (VIN), a 17 alpha-numeric identifier that is listed at the start of your application.

WHEN COVERAGE BEGINS AND ENDS:
On the cover of the Agreement, your period of your membership coverage is described under the Section “When Coverage Begins and Ends.”

Round-the-Clock Assistance
Ford Vehicle Drivers: Simply call the following toll-free number 1-800-241-3673, 24 hours per day, 365 days per year. (For the hearing impaired – TDD 1-800-747-2128).

Lincoln Vehicle Drivers: Simply call the following toll-free number 1-800-521-4140, 24 hours per day, 365 days per year. (For the hearing impaired – TDD 1-800-747-2128).

WHEN YOU CALL FOR SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER AND A SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE PROVIDE THE DISPATCHER WITH:
1) Your name, address and the VIN;
2) the exact location of the Vehicle; and,
3) the nature of your emergency.

Depending on the circumstances, the following services may be available:

Roadside Assistance
Whether you're at home, or on the road, call us toll-free and for the following assistance:

• Flat tire changes, using your inflated spare tire
• Battery jump starts (electric Vehicle's main power cell batteries are not included in this coverage)
• Out of fuel assistance, which provides the delivery of gasoline or diesel fuel to you, including the cost of up to 2 gallons of fuel (5 gallons of diesel fuel for diesel engine vehicles)

You are covered for up to $100 per occurrence (including the costs of the service call and labor costs for services performed at the site of the disablement).

Lockout Protection Services
With Lockout Protection Services, Cross Country not only helps you get back into your car, but provides value-added benefits in the event your keys are lost or damaged.

• Lock-out Assistance – Provides lock-out assistance service to get you back into your car. Cross Country offers a network of over 10,000 locksmiths in order to ensure that we can quickly solve your problem – up to $100 per occurrence.
• Key Replacement Service – In the event that your Eligible Vehicle keys and/or fobs are lost, stolen, damaged, or destroyed, Cross Country will arrange for replacement of your Vehicle keys and/or key fobs. The maximum benefit for Key Replacement Service will not exceed $500 per year (including keys and key fobs, labor charges, programming, registration, and taxes). Cross Country recommends that you return to your originating dealer or any other appropriate franchise dealer for Key Service. TO PROTECT CONSUMERS, CROSS COUNTRY RECOMMENDS THAT ALL ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS LOST, STOLEN, DAMAGED OR DESTROYED BE REPROGRAMMED BY YOUR ORIGINATING DEALER OR OTHER APPROVED FRANCHISE DEALER. To receive Key Service coverage, you must provide the following to your originating Dealer or other appropriate franchise dealer:
• A completed and signed Vehicle Ownership form;
• A valid driver's license;
• One additional piece of identification relating to the vehicle such as vehicle title or bill of sale, valid certificate of registration or registration, or valid proof of insurance for the Vehicle; and
• Your written consent authorizing Key Services on your behalf if request is made by a third party agency.

Towing Service
If towing is necessary because a “Failure” (defined below) occurs or services provided by your coverage are required, Cross Country will arrange for the towing of your Vehicle to the Selling Dealer or other Ford Motor Company franchised dealer. You are covered up to the dollar limit set forth below, dependent on the type of your Vehicle: (i) up to $100 per incident on all Ford and Lincoln vehicles up to E, T, and F-250 vehicle series and (ii) up to $200 per incident on E, T, and F-350 vehicle series and higher.

This coverage is limited to one tow per disablement. “Failure” means a cessation of normal mechanical or electrical functioning of the Vehicle components that arise from defects in materials or workmanship or caused by normal wear and tear.

Destination Assistance
If the Vehicle is disabled as a result of a collision or mechanical failure, you would be eligible for reimbursement for up to seventy-five dollars ($75) for emergency transportation, such as a rental car, bus or shuttle, to your immediate destination.

Emergency Travel Assistance
If the Vehicle is disabled as a result of a collision or mechanical failure one hundred (100) miles or more from home, you would be eligible for reimbursement for up to an amount depending on the terms of the Agreement for emergency expenses incurred within the first five (5) days following the disablement, including meals, lodging, car rental and commercial transportation. Reimbursement is provided up to one thousand dollars ($1,000).

To obtain reimbursement under Emergency Travel Assistance or Destination Assistance within twenty (20) days of the disablement, you must provide written evidence that includes: (i) a statement of your loss; (ii) the original receipts for your expenses; (iii) a copy of the accident report filed with the state or local police (if the disablement is caused by a collision); (iv) a copy of the repair order indicating the service or repairs performed under the Agreement of the Vehicle's New Vehicle Limited Warranty (if the disablement is due to a “Failure” (defined above, under Towing Services)). Send reimbursement Claims to: Cross Country Motor Club, P.O. Box 9145, Medford, MA 02155, Attn: Ford Roadside Assistance Program.

Benefit reimbursements are covered under a contractual liability policy issued by Old Republic Insurance Company, Tulsa Oklahoma, under policy #GAL-672-825-1280.

Membership Guidelines
Important information. Please read thoroughly.

The following provisions apply to your membership, subject to the state-by-state provisions set forth at the end of this guide:

1. Whenever we refer to “you” and “your” throughout this guide, we refer to the member named on the Agreement. Whenever we refer to “we,” “us,” “our” and “Cross Country”, we refer to Cross Country Motor Club, Inc. or Cross Country Motor Club of California, Inc. Whenever we refer to the “Agreement”, we refer to the Ford Motor Service Company National Vehicle Service Contract for the purchase of a vehicle service contract that you submitted to your dealer at the purchase of this membership.
2. Your membership purchase price is set forth within the terms of the Agreement. You will not be required to pay any sum in addition to this purchase price amount for any of the services thus specified. In the event the cost for the service exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.
3. Your membership term is set forth within the Agreement, under the Section “When Coverage Begins and Ends”. Your membership will not renew.
4. Your membership may be cancelled by you at any time with the cancellation of your Agreement. To cancel, you must return to your selling Dealer. Refund terms are set forth within your Agreement.
5. Your Cross Country membership benefits cover only the Vehicle identified by VIN on the Agreement, while operated by you or by anyone with your permission.
6. Services and benefits are available in the 50 states of the United States of America, the District of Columbia, and Canada.
7. Roadside assistance, towing and lockout services and benefits are rendered as “emergency services” and are available only when the Vehicle is unable to proceed safely under its own power, either on the member's premises (garage or driveway) or any normally traveled paved public street, highway or parking area.
8. Services are for emergencies only and not intended to be a general repair service or used as a substitute for regular/routine maintenance.
9. Roadside assistance and towing services are limited to a combined three (3) no-charge service calls per membership year (the twelve-month anniversary period(s) from the date of purchase of your membership during the term set forth in the application) (subject to benefit limitations). Towing service is limited to one (1) service per disablement up to the towing benefit limit ($100 or $200) indicated within the Towing Service section for your specific vehicle type. If more than the above number of service incidents occur during a membership year, we will continue to provide the benefits of dispatched service to your disabled vehicle, however, any resulting service charges must be paid by you, the member, at the time service is rendered and these charges are not reimbursable.
10. Since the service provider and service facilities are independent contractors and are not our agents or employees, Cross Country can assume no liability for any damage to a vehicle or injury to person(s) or other claims from the rendering of service or for personal items left in the vehicle. Any claims for damage to the property or injury to person(s) must be filed against the service provider or facility.

Reimbursement in Certain Circumstances:
If you have arranged your own assistance through the Roadside Assistance Program on the Vehicle, Cross Country will endeavor to reimburse you within fifteen (15) business days of receipt of all required documentation for the claim (the “Proof of Claim”). Cross Country will reimburse the cost of Services according to the provisions of the Roadside Assistance Program. The Roadside Service shall be limited to a maximum coverage of (i) $100 per incident on all Ford and Lincoln vehicles up to E, T, and F-250 vehicle series and (ii) up to $200 per incident on E, T, and F-350 series and higher. The Proof of Claim shall consist of an original invoice from an Independent Service Contractor in your name and evidence that you have made payment to the Independent Service Contractor. Cross Country will endeavor to notify you of any deficiencies in a Proof of Claim within three (3) business days of our receipt of the Proof of Claim. Private citizen's assistance is not reimbursable.

For reimbursement submissions, send the Proof of Claim to: Cross Country Motor Club, P.O. Box 9145, Medford, MA 02155, Attn: Ford Roadside Assistance Program.

Coverage Limits:
Key replacement reimbursement is limited to reasonable expenses up to the limit set forth in the application for those expenses incurred to replace keys and/or key fobs that have been lost, stolen, damaged or destroyed, inclusive of labor charges, programming, registration, and taxes. Coverage does not include expenses for alternative transportation.

ITEMS NOT COVERED: Roadside Assistance does not provide coverage for: (a) replacement parts, (b) gasoline or diesel fuel (except for an out of fuel assistance call provided herein), (c) tire repair, (d) rental of towing equipment, (e) storage fees; (f) fees for labor performed at a garage or service facility; (g) any "out of fuel'' service request if the vehicle is located at your residence or an operating commercial fueling station; (h) impound towing or towing by a person other than a licensed service station or garage; (i) the assistance of any private parties or (j) alternative fuel (such as compressed natural gas or liquid propane gas).

Specific State Provisions: The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time:

• Massachusetts Residents: Under Massachusetts law, if a member has paid actual consideration and the membership is cancelled, the member will receive a pro-rata refund, without any deductions.
• Montana Residents: Pursuant to MCA 61-12-301(12) and MCA 61-12-309 (the Montana motor club statutes), this brochure constitutes a “service contract” and upon receipt of membership, the member agrees and acknowledges the following: (1) this “service contract” is deemed to have been signed by the member and motor club; and (2) the member and motor club have each received a copy of this fully executed “service contract”. Your signature on this “service contract” is deemed to have been received through the application form you signed with the purchase of the National Vehicle Service Contract Agreement. If the membership is cancelled and you have paid actual consideration for the motor club membership, you will receive a pro rata refund, without any deductions.
• New York Residents: Under New York law, reimbursement for costs incurred by the member must be at the discretion of the motor club. CCMC intends to use its reasonable discretion in the review of requests for reimbursement by New York residents.
• Wisconsin Residents: Under Wisconsin law, these benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term Cross Country agrees that it will not cancel your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by Cross Country; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to CCMC. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin's insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:
  • Office of the Commissioner of Insurance
    Complaints Section
    P.O. Box 7873
    Madison, WI 53707-7873
  or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country's address in the state of Wisconsin is 12605 W. North Ave., #247, Brookfield, WI 53005. With respect to reimbursement requests, the submission of your claim for reimbursement should be made as soon as reasonably possible. Failure to give CCMC notice within the 30 days will not invalidate or reduce your claim unless CCMC is prejudiced by the failure to receive such notice. Under state law, CCMC may not cancel the membership due to excessive usage of the program by a member.
• Wyoming Residents: Under Wyoming law, if the member has paid actual consideration and the membership is cancelled, the member will receive a pro rata refund, without any deductions. This plan is on file with the Wyoming Insurance Department effective 9/2019.

Privacy Policy

Terms of Service

Form FRD-LCN-19-KF
12/2019